Our Support

Support

At Hawksure Security Services, we’re committed to providing professional after-sales support for our Website Design, IT, and Security services.

Here’s how we support our clients:

⸻

💻 Website Support

• 30-day post-launch warranty included with all new website builds

• Bug fixes, basic layout adjustments, and support for features within scope

• Ongoing support or maintenance available on request (billed hourly or as a package)

⸻

🔧 Technical Support

• Remote and onsite support for IT systems (by appointment or SLA)

• Basic troubleshooting and diagnostics

• Software installations and updates (as per your service agreement)

⸻

🔒 Security System Support

• Setup assistance and system walkthroughs (CCTV, alarms, etc.)

• Troubleshooting for hardware supplied and installed by us

• Support during the 14-day workmanship warranty

• Assistance with manufacturer warranty claims (up to 12 months)

⸻

🕒 Support Hours

• Monday to Friday: 9:00 AM – 5:00 PM

• Emergency support available for critical issues (additional rates may apply)

⸻

📞 Need Help?

For support requests, please contact us

Support

At Hawksure Security Services, we’re committed to providing professional after-sales support for our Website Design, IT, and Security services.

Here’s how we support our clients:

⸻

💻 Website Support

• 30-day post-launch warranty included with all new website builds

• Bug fixes, basic layout adjustments, and support for features within scope

• Ongoing support or maintenance available on request (billed hourly or as a package)

⸻

🔧 Technical Support

• Remote and onsite support for IT systems (by appointment or SLA)

• Basic troubleshooting and diagnostics

• Software installations and updates (as per your service agreement)

⸻

🔒 Security System Support

• Setup assistance and system walkthroughs (CCTV, alarms, etc.)

• Troubleshooting for hardware supplied and installed by us

• Support during the 14-day workmanship warranty

• Assistance with manufacturer warranty claims (up to 12 months)

⸻

🕒 Support Hours

• Monday to Friday: 9:00 AM – 5:00 PM

• Emergency support available for critical issues (additional rates may apply)

⸻

📞 Need Help?

For support requests, please contact us

FAQs

Frequently Asked Questions

What if something goes wrong with my system?

Just give us a call. We offer remote support and can dispatch an engineer if needed—usually within 24-48 hours.

Do you offer ongoing maintenance services?

Yes. We offer annual maintenance packages to keep your system running smoothly and up-to-date.

Do you offer 24/7 monitoring services?

Yes, we can connect your alarm system to a professional monitoring centre that provides 24/7 response services.

Can my system alert me when I’m away from home?

Yes, most of our systems can send real-time alerts via mobile apps, email, or SMS.

Can I integrate my existing security system with your new equipment?

In many cases, yes. We’ll evaluate your current setup and let you know what can be reused or upgraded.

Can I add more cameras or sensors later on?

Absolutely. Our systems are designed to be scalable, so you can expand coverage as your needs grow.

Do you install wireless systems?

Yes, we offer both wireless and wired systems depending on your preferences, property type, and budget.

Can I choose where the cameras are installed?

Yes, we’ll work with you during the consultation to determine the most effective and discreet camera placements.

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