Privacy policy:

Hawksure Security Services respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

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1. What Personal Information We Collect

We may collect the following information:

• Identity Data: Full name, ID number, company registration details.

• Contact Data: Phone numbers, email addresses, physical or postal address.

• Technical Data: IP address, browser type, operating system, website usage data.

• Service-related Data: Any personal or business information provided in the course of using our security, IT, or web design services.

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2. How We Collect Information

We collect personal information:

• Directly from you (e.g., via forms, emails, calls).

• Automatically through our website using cookies and analytics tools.

• Through third-party service providers where necessary (e.g., domain registrars, payment platforms).

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3. Why We Collect Your Information (Purpose)

We use your personal information to:

• Provide our services (Security installations, IT support, Website development).

• Communicate with you about services, quotes, invoices, and updates.

• Respond to queries or support requests.

• Comply with legal and contractual obligations.

• Improve our website and customer experience.

We only collect and process data for specific, lawful purposes and only as necessary.

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4. Disclosure of Personal Information

We may share your data:

• With third-party service providers who are contractually bound to protect your data (e.g., IT partners, email hosts).

• With regulatory bodies or law enforcement when required by law.

• As part of a business transfer or restructure (you’ll be notified beforehand).

We do not sell your information to third parties.

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5. Storage and Security of Personal Information

We take reasonable, appropriate measures to:

• Prevent unauthorised access, loss, or misuse of data.

• Secure electronic systems and physical documents.

• Regularly review and update security measures.

Information may be stored on secure servers or systems operated by trusted service providers.

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6. Your Rights Under POPIA

As a data subject, you have the right to:

• Access the personal information we hold about you.

• Request correction, deletion, or restriction of your information.

• Object to processing for direct marketing.

• Lodge a complaint with the Information Regulator if you believe your rights are violated.

To exercise your rights, please contact us using the details below.

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7. Cookies and Website Tracking

Our website uses cookies and tracking tools (e.g., Google Analytics) to:

• Improve website performance.

• Understand how users interact with our content.

• Enhance your experience on our site.

You can manage cookie settings in your browser. Continued use of our website implies consent to the use of cookies.

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8. Retention of Information

We retain personal data only as long as necessary for:

• The purpose it was collected,

• Legal or tax obligations,

• Contractual responsibilities.

Once data is no longer needed, we securely delete or de-identify it.

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9. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted here with a new effective date. Continued use of our website or services means you accept the updated terms.

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10. Contact Us

To request access, correction, or deletion of your data, or to ask any privacy-related questions

You may also contact the Information Regulator (South Africa) at:

Website: https://www.inforegulator.org.za

Email: [email protected]