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FAQs

Frequently Asked Questions

What happens if my Wi-Fi goes down?

Some systems can store footage locally and sync once the connection is restored. For critical systems, we can recommend cellular backup options.

Will I get mobile alerts if there’s motion or a break-in?

Yes, our smart systems can send real-time push notifications, texts, or emails in the event of an alert.

Is the mobile app easy to use?

Definitely. We only install systems with user-friendly apps. We’ll also guide you through how to use it during setup.

Is my security footage private?

Yes. All footage is encrypted and stored securely. Only you (and authorised users) will have access to your recordings.

Can your team view my footage?

No, unless you explicitly grant us access for troubleshooting purposes. Your privacy is our priority.

How secure are your systems from hackers?

We use systems with strong encryption and regularly updated firmware to ensure maximum protection against cyber threats.

Do I need to be home during installation?

For residential installs, yes. For commercial jobs, we can work with your site manager or designated contact.

Are your installers certified?

Yes. Our team is fully trained, licensed, and insured. We comply with all relevant industry standards and local regulations.

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